1. What is the Free Shipping Policy?
- We offer free shipping on orders sent within the European Union and the United Kingdom, excluding hard-to-reach areas, for orders that meet certain criteria. Read the questions below for specific details.
2. How do I qualify for free shipping?
- To qualify for free shipping, your order must meet the weight requirement, which is [30kg and above].
3. Which countries are included in the EU and UK free shipping policy?
- Free shipping is available to all countries within the European Union and the United Kingdom, excluding hard-to-reach areas.
4. What are considered "hard-to-reach" areas?
- "Hard-to-reach" areas are regions that may have limited accessibility or face logistical challenges. These areas are excluded from our free shipping offer.
5. How much will shipping cost for orders below the weight threshold?
- For orders that do not meet the weight requirement:
6. Is free shipping available for international orders outside the EU and UK?
- Our free shipping offer is for EU and UK only. For international orders, standard shipping rates will apply.
7. Can I combine multiple items to meet the weight threshold for free shipping?
- Yes, you can combine multiple items in a single order to reach the required weight threshold for free shipping.
8. How long does it take for free shipping orders to be delivered?
- Delivery time for standard shipping is about 6-10 days, once the order is shipped.
9. Can I track my free shipping order?
- Yes, you will receive tracking information for your order so you can monitor its status.
10. What if I have additional questions or concerns about free shipping?
- If you have any further inquiries or need assistance, please feel free to contact our customer support team at [email protected]. We're here to help!
11. Are there customs charges for international orders from your eShop?
- Yes, customs charges may apply depending on the destination country's regulations.
12. Who is accountable for paying these customs charges?
- Customers are responsible for any customs charges incurred as per their country's regulations.
13. Does your eShop provide information about potential customs charges?
- We aim to inform customers about potential customs charges during the checkout process and in our shipping policies.