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FAQ

1. What is the Free Shipping policy?

We offer Free Shipping for orders shipped within the European Union and the United Kingdom, excluding remote areas. Free shipping now applies specifically to our curated "Boxes."

2. How does the new "Boxes" sales process work?

We have upgraded our shopping experience to better serve you. All our products are now available in selected Boxes. Each Box contains a variety of product categories based on our customers' preferences.

3. Which countries are included in the Free Shipping policy?

Free shipping is available to all countries within the European Union and the United Kingdom, except for areas classified as "remote" by shipping carriers.

4. What are considered "remote" areas?

"Remote" areas are locations with limited accessibility or those that face specific logistical challenges (e.g., remote islands). These areas are excluded from our free shipping offer.

5. Is free shipping available for international orders outside the EU and UK?

No, our free shipping offer is exclusive to the EU and the UK. For international orders outside these regions, standard shipping rates will apply and will be calculated during checkout.

6. How long does delivery take?

The estimated delivery time for standard shipping is approximately 6-10 business days after the order has been dispatched from our warehouse.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number so you can monitor the status of your delivery at any time.

8. Are there customs charges for international orders?

9. Do you have additional questions?

If you need further assistance or have questions regarding our new Boxes, please do not hesitate to contact our support team at [email protected].