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Returns

Right of Withdrawal

If you are a natural person (consumer) and your purchase is for personal use and not for the purpose of serving your individual business, then you are entitled to withdraw within 14 calendar days by returning the product to us. The right of withdrawal applies as long as the product is in its original condition and is returned at your own expense and cost within 14 calendar days of the day of withdrawal (whether you return it or send it with a carrier). Once the return is approved, we will fully refund the price you paid for the purchase in the same way you paid it.

You may apply your right of withdrawal within fourteen (14) calendar days of receipt of the product so that it is considered on time and you need no further justification.

In the event of a valid apply of the right of withdrawal, the condition for the return is that the product is in its original condition, the packaging is intact and that all accessories, gifts, accompanying products and materials are included.

Exceptions to the Right of Withdrawal

The Right of Withdrawal does not apply to cases that are excluded from the applicable law and jurisprudence, such as products made for you with your own specifications or products that are not eligible for hygiene reasons, to refund if they have been unsealed or perishable.

Return due to incorrect product delivery

If the product we shipped to you is different from the one you ordered, you may return it within fourteen (14) calendar days of its purchase, free of charge. In this case, the product can only be returned if the product is in its original state and in full original packaging. Shipping Costs: Returns for these cases are at our own cost provided that you have contacted the sales department beforehand.

In the above cases other than Withdrawal, any replacement or credit will be made after the returned product has been checked and found to be subject to a replacement or credit process in accordance with the above.